Delivery & returns for chilled items

Standard deliveries are Tuesdays, Wednesday and Fridays between 7am and 10am or Saturdays between 9am and 12pm for an additional charge

My Detox Diet delivers it’s plans directly to your home or office via a third party courier.

 

We currently provide the following shipping options within the UK:

Tuesday, Wednesdays and Fridays between 7am and 10am or between 9am and 6pm (included in the price)

Saturdays between 9am and 12pm for and additional charge of £10

MIX & MATCH: There will be a delivery charge of £15 for a all day / week day delivery – £25 for Saturday delivery.

Alternative times are possible throughout London with private couriers for an extra charge

  1. At the checkout you will be asked to enter your delivery address
  2. Choose a delivery time that suits
  3. Select your delivery date and time from the calendar

 
Please note: The date chosen on the calendar is the date for delivery. For customers purchasing a Cleanse Program, we recommend receiving your delivery the day before the intended start date of your cleanse. This will ensure that you are able to start at your desired time.

For next day deliveries, The cut of time for order preparation is 11 am

When your order is completed you will be sent a confirmation with the delivery date and tracking information. It is not possible to specify an exact delivery time, in the already confirmed time frame.

We endeavour to provide a delivery service to the whole of the UK (England, Scotland and Wales excluding Scottish Highlands and Islands) but there may be some instances where we will inform you if there are any additional charges or timing limitations associated with your selected postcode.
 
Receipt of Delivery
All orders will be delivered chilled to the address as stated at check-out when you make your purchase and must be refrigerated upon arrival.

Please understand that our drivers are advised to never leave your parcel unattended.Our couriers will attempt delivery once and it is your responsibility to ensure you are available during the delivery time frame. Your parcel will be sent back to us if no one can sign for delivery and re-delivery will be done at the customer’s expense.

However if you can provide a safe place for your parcel to be left, a no signature delivery can be requested prior to the delivery, at your own responsibility.

Once we make delivery My Detox Diet cannot be held responsible for your juices left to spoil or be stolen. It is recommended that the package is delivered to an address where it can be received and signed for, products held in postal depots cannot be guaranteed to be refrigerated whilst being held

You are responsible to inspect your delivery when you receive it. If there are any defects, you may notify us by calling or emailing us using the contact details on our website. If you do not let us know within 3 hours of delivery, we reserve the right not to refund or replace your purchase.
 
Returns
We want you to be happy. If for any reason we deliver a service or product that has not met your expectations, please contact us and we will be happy to investigate the situation further and resolve any issues.